Progress Management
Customer Service & Customer Relationship Management - 2011


Date Program Title Days Venue Price  
   
02 Jan - 04 Jan
Certified Customer Relationship Manager Certified by JCC
3 Dubai US $ 2,500
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02 Jan - 06 Jan Managing Difficult Client Relationship 5 Dubai US $ 3,200
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09 Jan - 13 Jan
Customer Service Endorsed by ILM & Certified by JCC
5 Dubai US $ 3,200
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16 Jan - 18 Jan Developing and Maintaining Internal Customer Satisfaction 3 Dubai US $ 2,500
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16 Jan - 18 Jan Body Language and Customer service 3 Dubai US $ 2,500
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16 Jan - 18 Jan Handling Angry Customers: Turning Complaints into Opportunities 3 Dubai US $ 2,500
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16 Jan - 17 Jan Driving Customer Centricity 2 Dubai US $ 2,000
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16 Jan - 18 Jan Listening and Dealing with Challenging Customers 3 Dubai US $ 2,500
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16 Jan - 18 Jan TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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16 Jan - 18 Jan Measuring Customer Service 3 Dubai US $ 2,500
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16 Jan - 20 Jan Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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23 Jan - 27 Jan
Certified Front Office Manager Certified by JCC
5 Dubai US $ 3,200
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30 Jan – 03 Feb
Advanced Customer Service - Key Account Management Certified by JCC
5 Dubai US $ 3,200
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06 Feb - 08 Feb Protecting Customer Relationships on the Telephone 3 Dubai US $ 2,500
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06 Feb - 08 Feb Body Language and Customer service 3 Dubai US $ 2,500
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20 Feb - 22 Feb Handling Angry Customers: Turning Complaints into Opportunities 3 Dubai US $ 2,500
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27 Feb – 01 Mar
Certified Customer Relationship Manager Certified by JCC
3 Dubai US $ 2,500
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27 Feb – 03 Mar Managing Difficult Client Relationship 5 Dubai US $ 3,200
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27 Feb - 03 Mar Implementing & Managing a customer Complaints System 5 Dubai US $ 3,200
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27 Feb - 29 Mar Listening and Dealing with Challenging Customers 3 Dubai US $ 2,500
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20 Mar - 21 Mar Driving Customer Centricity 2 Dubai US $ 2,000
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20 Mar - 24 Mar Developing and Maintaining Internal Customer Satisfaction 3 Dubai US $ 2,500
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27 Mar – 31 Mar Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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27 Mar – 29 Mar Measuring Customer Service 3 Dubai US $ 2,500
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27 Mar - 31 Mar TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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17 Apr – 21 Apr
Advanced Customer Service - Key Account Management Certified by JCC
5 Dubai US $ 3,200
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17 Apr – 21 Apr
Customer Service Endorsed by ILM & Certified by JCC
5 Dubai US $ 3,200
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17 Apr – 19 Apr Body Language and Customer service 3 Dubai US $ 2,500
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17 Apr – 21 Apr
Customer Service Mindset Endorsed by ILM & Certified by JCC
5 Abu Dhabi US $ 3,200
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17 Apr - 21 Apr     Customer Loyalty: Strategies & Measures 5 Dubai US $ 3,200
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24 Apr – 28 Apr Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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08 May – 10 May
Certified Customer Relationship Manager Certified by JCC
3 Dubai US $ 2,500
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15 May – 19 May   Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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22 May –26 May   Producing A "Front Office" Customer Focus 5 Dubai US $ 3,200
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24 May - 26 May   TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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24 May- 26 May    Measuring Customer Service 3  Dubai  US $ 2,500
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31 May - 02 Jun Protecting Customer Relationships on the Telephone 3 Dubai US $ 2,500
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14 Jun - 16 Jun Developing and Maintaining Internal Customer Satisfaction 3 Dubai US $ 2,500
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14 Jun - 15 Jun Driving Customer Centricity 2 Dubai US $ 2,000
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19 Jun – 23 Jun
Certified Customer Service Executive Endorsed by ILM & Certified by JCC
5 Dubai US $ 3,200
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19 Jun – 23 Jun Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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19 Jun – 21 Jun Body Language and Customer service 3 Dubai US $ 2,500
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19 Jun - 21 Jun Handling Angry Customers: Turning Complaints into Opportunities 3 Dubai US $ 2,500
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03 Jul - 07 Jul Advanced Customer Service - Key Account Management 5 Dubai US $ 3,200
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03 Jul - 05 Jul Listening and Dealing with Challenging Customers 3 Dubai US $ 2,500
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03 Jul - 07 Jul
Customer Service Mindset Endorsed by ILM & Certified by JCC
5 Abu Dhabi US $ 3,200
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03 Jul - 07 Jul Managing Difficult Client Relationship 5 Dubai US $ 3,200
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03 Jul - 05 Jul Measuring Customer Service 3 Dubai US $ 2,500
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03 Jul - 07 Jul TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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11 Oct - 13 Oct Developing and Maintaining Internal Customer Satisfaction 3 Dubai US $ 2,500
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11 Oct - 12 Oct Driving Customer Centricity 2 Dubai US $ 2,000
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11 Oct - 13 Oct Body Language and Customer service 3 Dubai US $ 2,500
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11 Oct - 13 Oct TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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16 Oct - 20 Oct Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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16 Oct - 20 Oct Producing A "Front Office" Customer Focus 5 Dubai US $ 3,200
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23 Oct - 27 Oct
Advanced Customer Service - Key Account Management Certified by JCC
5 Dubai US $ 3,200
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23 Oct - 27 Oct
Customer Service Endorsed by ILM & Certified by JCC
5 Dubai US $ 3,200
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23 Oct - 25 Oct Listening and Dealing with Challenging Customers 3 Dubai US $ 2,500
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01 Nov - 03 Nov Handling Angry Customers: Turning Complaints into Opportunities 3 Dubai US $ 2,500
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13 Nov - 17 Nov Managing Difficult Client Relationship 5 Dubai US $ 3,200
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13 Nov -15 Nov Body Language and Customer service 3 Dubai US $ 2,500
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15 Nov - 17 Nov Protecting Customer Relationships on the Telephone 3 Dubai US $ 2,500
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04 Dec - 06 Dec
Certified Customer Relationship Manager Certified by JCC
3 Dubai US $ 2,500
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04 Dec - 08 Dec
Customer Service Endorsed by ILM & Certified by JCC
5 Dubai US $ 3,200
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11 Dec - 15 Dec Achieving Excellence in Customer Service - Providing Quality Service 5 Dubai US $ 3,200
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11 Dec - 13 Dec Measuring Customer Service 3 Dubai US $ 2,500
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13 Dec - 15 Dec Developing and Maintaining Internal Customer Satisfaction 3 Dubai US $ 2,500
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13 Dec - 14 Dec Driving Customer Centricity 2 Dubai US $ 2,000
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13 Dec - 15 Dec Listening and Dealing with Challenging Customers 3 Dubai US $ 2,500
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13 Dec - 15 Dec Body Language and Customer service 3 Dubai US $ 2,500
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13 Dec - 15 Dec TOPS (Think & Act Customer, Think Quality, Take Pride) 3 Dubai US $ 2,500
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25 Dec - 29 Dec Producing A "Front Office" Customer Focus 5 Dubai US $ 3,200
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